On food businesses, innovation and values

When you have finished making crisps out of a batch of potatoes in your factory, what do you do with the leftover peelings? You could feed them to pigs, which certainly turns a waste product into a resource, but how much more exciting to mash them up, extract the soluble fibre and use that to give texture to your muffins, enabling you to reduce their fat content. Healthy food and profits, all in one, brought to you by the Irish firm CyberColloids.

microscope and peppersThen there’s fructo-oligosaccharides, or FOS, which despite the offputting name occurs naturally in many vegetables, including leeks and Jerusalem artichokes. It’s a sugar polymer which is mildly sweet but indigestible to humans, therefore serving as both a sugar substitute and a dietary fibre, while also feeding certain beneficial bacteria in the gut such as Bifidobacterium. You can use it to make such things as high-fibre, low-sugar chocolate sauce, and even mix it with water and vitamins to make a palatable drink that helps towards your Five a Day. You can buy it from the Chinese firm Quantum Hi-Tech.

These were just two examples of food wizardry on show at last November’s Food and Drink Business Europe New Product Development and Innovation Summit in Birmingham, where stakeholders in the food and beverage manufacturing industry met to hear about such topics as reducing sugar in processed foods, identifying gaps in the chocolate biscuit market, and trends in loose leaf tea. Running alongside it was a Quality and Safety Summit where we learnt about things like the need to check your turmeric for contamination with lead chromate, and how best to train staff to follow hygiene procedures. With much mention of regulatory frameworks, horizon scanning and of course innovation, the impression was of an industry that is pulling out all the stops to get us the tastiest and healthiest diet possible.

It is always good to hear from people who are enthusiastic about what they do. These were scientists, engineers and managers who have found a way to put their gifts to work in service to something bigger than themselves, and their delight in their own mastery was infectious. It is a reminder of what the human brain can achieve in the right circumstances – in a team, with a lab, a factory, a market and finance. It demonstrates the power of business to innovate and bring about change, running ahead of government and shaping our day to day lives with its convenient supply of necessities and luxuries alike, raising our standard of living to heights our ancestors could not have imagined.

And yet, questions arise. What problem are these highly processed, highly packaged treats really solving – the need of the public for healthy food, or the need of the company to devise new products and make an income? Replacing sugar with healthy sweeteners, for instance, does nothing to cure us of our sweet tooth or help us resist all the other sugary temptations that will still come along. High fibre vitamin drinks may have their applications but why not eat an apple and drink a glass of water? The fact is that the food industry has supported and driven changes in our eating habits that haven’t always been good and the problems are piling up, from tooth decay and diabetes to food waste and excess packaging.

How can we  channel all that creative energy towards solving some of the urgent problems of the day – obesity, diet-related illness and the ills of agriculture – in a way that really gets to the root of the matter, rather than tinkering with the details? That is where values come in, as the guiding principles which shape our activity, the compass by which we set our intentions. Innovation by itself is not enough; as George Orwell put it, ‘Put a pacifist to work in a bomb-factory and in two months he will be devising a new type of bomb.’  There needs to be a moral compass and accountability.

It’s time to bring the innovative power of business into alignment with genuine human needs so that it helps to create a healthier society for everyone. That was the theme of my workshop in the afternoon, encouragingly entitled ‘Food Values: business and well-being go together’. Of course, there are plenty of examples of corporate food messing up. But it isn’t inevitable, and it’s time to start telling the story of how industry can help the world, and how money is only a means to an end. We need to talk about how people in business are doing good things, because they are the right thing to do. It’s not a simple story though, and I’ll say more about that next time.

Supermarkets and the fabric of society

At the Welsh Government’s recent Food for the Future conference in Llandudno, the corporate sector was well represented, and rightly so, given the proportion of our food that reaches our plates via the superhighway that is the global food industry. So also was the health sector, there to express concerns about rocketing rates of obesity, diabetes and heart attacks. There was much talk therefore of the relationship between the food industry and the public, and I was struck by a remark made by Tim Rycroft of the Food and Drink Federation, the industry body which represents the UK food and drink sector, with members all the way from Tregroes Waffles to Tate and Lyle.

carrots poster

‘Our values make us different’ – but how different?

Food, he said, is part of the cultural fabric of our society, and this is particularly true in Wales, where people have a particularly soft spot for food produced in the part of the world they call home. That is certainly true. It’s what connects us as families and communities: just think of Sunday lunch, picnics at the beach, allotments, cafes and the workplace canteen. And the opposite of that: TV dinners, children who don’t know where milk comes from, adults who can’t boil an egg, junk food and worst of all, no food at all. Food connects us and expresses who we are as a society, and it links us to the natural world too.

So what is the supermarkets’ response to that? Both Tim Rycroft and Nick Canning of the supermarket chain Iceland had much to say about the quality and freshness of their food, the information that they give their customers about what’s in it, and the steps that the industry is taking to move away from special offers that steer us towards buying more than we need, or making unhealthy choices. They are taking confectionery away from the tills, reducing salt content, producing low-fat ready meals and labelling their products to tell us what’s in them. Many of them are also (though they didn’t say this, because the focusof the conference was on the health of the Welsh population above all) sourcing some of their produce ethically through various certification schemes such as Fairtrade, Freedom Foods and organic.

All this is good, and there is no doubt that corporate food is aware of its social responsibilities and taking some steps in the right direction. Still, I felt there was something missing, and I think the problem lay in the rhetoric of ‘the consumer’, and the uneasy relationship between the profit motive and the aim of feeding a healthy population. When the consumer – and in the mass, a local community – is the source of a supermarket’s profits, how much more lucrative to sell them what they want, rather than what’s good for them. In the strange world of the supermarket, where the lights are bright and the choice is vast, it’s easy to do that. Those flapjacks might be clearly labelled as being 30% sugar and 20% fat, but who cares, when they look so alluring?

I think if the food industry is really to serve the society of which it is part, it needs to engage with its ‘cultural fabric’ in a more genuine way, building it up rather than mining it. We all need to stand up as citizens, not producers and consumers, and see how supermarkets can be more a part of their local communities, rather than outposts of their head offices. There are plenty of examples of good practice already: supermarkets have been sponsoring school gardens, donating surplus food to charity, linking schools with farms, promoting local produce, funding community groups to grow food in their carparks, and hosting farmers markets.

What if instead of doing these things in a piecemeal way, with an eye to PR, supermarkets really committed to the job of rebuilding local food networks, and thereby strengthening local communities, and we held them to it? Let’s stop talking about us and them, and join together to transform our food system into one that really embodies our values of care, fairness and balance with nature, not just for ourselves now, but for future generations.