Tag: supermarkets

Business and well-being go together: a look at corporate food values

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This post originally appeared on the Food Grads website

Food businesses like to talk about their values. Many of them have obviously worked hard to identify the fundamental principles that underlie what they do, and to communicate this to their staff, customers and trading partners. And the clear message is always reassuring: we do the right thing at Megafood PLC because we really care, and so you can relax. We are good guys.

It’s great that any business examines its values. But it’s worth taking a closer look, because values are not always what they seem. A  body of social psychology research compiled by Common Cause has found a complex picture. One of their findings is that we all hold a wide range of values, many of which appear to contradict each other, such as power versus equality, or ambition versus humility.

This means that we are constantly balancing one against another – but it’s more like children on a seesaw than an acrobat on a tightrope. Sometimes we behave selfishly and sometimes we are generous. One minute we want to belong and the next we want to stand out from the crowd. Out shopping, we are seduced by novelty and back home we cherish tradition. It’s a story of polar opposites.

There are laboratory experiments to demonstrate how readily we change sides. Engage people in conversations about achievement and success, and they are less willing to do someone a favour. Talk to them about kindness and generosity, and they temporarily forget their concerns about getting ahead. And there are real life experiments too. Live in a country where health care is free at the point of delivery, and you get citizens who value interdependence and a sense of belonging. Weaken the welfare state and values of self-reliance and individualism start to flourish. Values are in endless flux, both shaping and responding to the world in which we find ourselves.

What does this have to do with food businesses? Unfortunately, many of them miss this dynamic quality and put out messages which are oversimplified or even contradictory. Take UK supermarket Sainsbury’s, for instance. They say: “Our values underpin our strategy – they make good business sense and give us real competitive advantage.”

A supermarket poster about values

Supermarkets: do they live up to their values?

Now, there is a real power in that statement. The way that food businesses talk about their values, backed up by heart-warming promotional videos, does indeed make them more attractive. But does it really make sense to say “our desire to be nice to everybody is going to knock the opposition out of business”? And what if sticking to your values means losing money, as it sometimes must?

The fact is that businesses do need to turn a profit, and so the corporate sector isn’t purely altruistic. None of us is – we all practise a healthy selfishness. So it is not a criticism of food businesses to point out the limits of their generosity. The problem is rather that they gloss over this when they claim that to be ethical and profitable are somehow the same thing. They may go together, and they may not. That is why it is so important to hold businesses accountable, and see how they put their values into practice.

Telling a bigger story about our values

The answer is to tell a bigger, richer story about the world. We need to honour the tension between making a profit and doing good, rather than pretending they are the same thing. It’s not that self-centred values are ‘bad’, and altruistic ones are ‘good’. It isn’t a choice between economic realism and fluffy idealism, either. It’s about holding both sides of the story, seeing how our way of flipping between them is a limitation of our minds rather than a fact about reality.

Ethical business means treating money wisely, using it to do good. It means thinking about money, but seeing beyond it. It’s challenging, because money has a way of taking us to places we do not want to go. We all live with that – individuals , businesses, community groups chasing funding, and governments. Whatever PR departments may say, there are no easy answers. There are only people who are willing to hold that tension, take risks and turn their minds towards the common good. Those people are to be found in government, in community groups, in schools and hospitals – and in food businesses. Business and well-being go together, because we need them to. It’s our only hope.

Supermarkets and the fabric of society

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At the Welsh Government’s recent Food for the Future conference in Llandudno, the corporate sector was well represented, and rightly so, given the proportion of our food that reaches our plates via the superhighway that is the global food industry. So also was the health sector, there to express concerns about rocketing rates of obesity, diabetes and heart attacks. There was much talk therefore of the relationship between the food industry and the public, and I was struck by a remark made by Tim Rycroft of the Food and Drink Federation, the industry body which represents the UK food and drink sector, with members all the way from Tregroes Waffles to Tate and Lyle.

carrots poster

‘Our values make us different’ – but how different?

Food, he said, is part of the cultural fabric of our society, and this is particularly true in Wales, where people have a particularly soft spot for food produced in the part of the world they call home. That is certainly true. It’s what connects us as families and communities: just think of Sunday lunch, picnics at the beach, allotments, cafes and the workplace canteen. And the opposite of that: TV dinners, children who don’t know where milk comes from, adults who can’t boil an egg, junk food and worst of all, no food at all. Food connects us and expresses who we are as a society, and it links us to the natural world too.

So what is the supermarkets’ response to that? Both Tim Rycroft and Nick Canning of the supermarket chain Iceland had much to say about the quality and freshness of their food, the information that they give their customers about what’s in it, and the steps that the industry is taking to move away from special offers that steer us towards buying more than we need, or making unhealthy choices. They are taking confectionery away from the tills, reducing salt content, producing low-fat ready meals and labelling their products to tell us what’s in them. Many of them are also (though they didn’t say this, because the focusof the conference was on the health of the Welsh population above all) sourcing some of their produce ethically through various certification schemes such as Fairtrade, Freedom Foods and organic.

All this is good, and there is no doubt that corporate food is aware of its social responsibilities and taking some steps in the right direction. Still, I felt there was something missing, and I think the problem lay in the rhetoric of ‘the consumer’, and the uneasy relationship between the profit motive and the aim of feeding a healthy population. When the consumer – and in the mass, a local community – is the source of a supermarket’s profits, how much more lucrative to sell them what they want, rather than what’s good for them. In the strange world of the supermarket, where the lights are bright and the choice is vast, it’s easy to do that. Those flapjacks might be clearly labelled as being 30% sugar and 20% fat, but who cares, when they look so alluring?

I think if the food industry is really to serve the society of which it is part, it needs to engage with its ‘cultural fabric’ in a more genuine way, building it up rather than mining it. We all need to stand up as citizens, not producers and consumers, and see how supermarkets can be more a part of their local communities, rather than outposts of their head offices. There are plenty of examples of good practice already: supermarkets have been sponsoring school gardens, donating surplus food to charity, linking schools with farms, promoting local produce, funding community groups to grow food in their carparks, and hosting farmers markets.

What if instead of doing these things in a piecemeal way, with an eye to PR, supermarkets really committed to the job of rebuilding local food networks, and thereby strengthening local communities, and we held them to it? Let’s stop talking about us and them, and join together to transform our food system into one that really embodies our values of care, fairness and balance with nature, not just for ourselves now, but for future generations.